In order to receive a refund or exchange on an Olympus product, you must mail the shoes back to our support centre. For all mailed exchanges and refunds, an exchange and refund form is available upon request via our contact form.
In some circumstances, the team in our support centre may need to examine the products in person. If so, you will be required to send them back to us. If the shoes are deemed faulty, then the customer will be reimbursed any postage fees that applied to return the shoes.
Please enclose a receipt for the postage cost, otherwise no refunds will be issued for postage.