Support Team
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Latest activity by Support Team-
Support Team created an article,
ZIP
WHO CAN APPLY FOR ZIP? To create an account and pay with Zip, you need: To be 18 years of age or older A Facebook, PayPal, LinkedIn, or email account A bank account or credit card WHAT’S THERE T...
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Support Team created an article,
AFTERPAY
Afterpay is a revolutionary way to place an online order without needing to pay the whole amount upfront! We ship your order out as normal, and you pay it back in four equal instalments. Instalment...
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Support Team created an article,
DO YOU SHIP TO PO BOXES?
Yes, we do ship to PO Box addresses. Just remember, we want you to get your shoes as promptly and painlessly as possible; it is important that you fill in your address completely and accurately so ...
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Support Team created an article,
DO YOU TAKE BULK ORDERS?
Absolutely! If you have an item/s you wish to buy in bulk (10 or more pairs), please email our exclusive stockists at: shoes@olympusshoes.com.au or call their online team on 1800 357 427 and they w...
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Support Team created an article,
WHEN WILL MY SHOES ARRIVE?
Olympus send their packages using Australia Post or Startrack. Shipping times vary depending on your location and the type of shipping you select at the checkout. Standard shipping: $8.99 or FREE f...
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Support Team created an article,
WHEN WILL MY ORDER BE DISPATCHED?
Our online team receives and packs orders on the same day! If you place your order before 2.30pm Monday-Friday (ACST), your package will be dispatched that day. This may not be the case during prom...
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Support Team created an article,
WHAT COUNTS AS A FAULT?
A fault may include loose or missing buckles/straps, or other manufacturing mistakes. Please keep in mind that shoes showing signs of wear may not qualify as “faulty”.
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Support Team created an article,
OUR REFUND/EXCHANGE POLICY FOR INTERNATIONAL PURCHASES
In order to receive a refund or exchange on an Olympus product, you must mail the shoes back to our support centre. For all mailed exchanges and refunds, an exchange and refund form is available up...
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Support Team created an article,
OUR REFUND/EXCHANGE POLICY FOR ZIP PAYMENTS
Zip purchases can be refunded or exchanged via post or to a Spendless Shoes store. If you wish to return via post, please contact our customer care team for a Refunds & Exchanges form.
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Support Team created an article,
OUR REFUND POLICY FOR AFTERPAY PAYMENTS
TO RETURN YOUR ITEM FOR A REFUND WITH AFTERPAY: Jump onto our website and submit an Afterpay Returns Request through the contact form. Ensure you include your order number and purchase details We...