Support Team
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SAFETY INFORMATION
At Olympus Shoes, your safety is our number one priority. Material Safety Data Sheets (MSDS) for all relevant products sold both online and in our stores can be found below. If you have any ...
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ZIP
WHO CAN APPLY FOR ZIP? To create an account and pay with Zip, you need: To be 18 years of age or older A Facebook, PayPal, LinkedIn, or email account A bank account or credit card WHAT’S THERE T...
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AFTERPAY
Afterpay is a revolutionary way to place an online order without needing to pay the whole amount upfront! We ship your order out as normal, and you pay it back in four equal instalments. Instalment...
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DO YOU SHIP TO PO BOXES?
Yes, we do ship to PO Box addresses. Just remember, we want you to get your shoes as promptly and painlessly as possible; it is important that you fill in your address completely and accurately so ...
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DO YOU TAKE BULK ORDERS?
Absolutely! If you have an item/s you wish to buy in bulk (10 or more pairs), please email our exclusive stockists at: shoes@olympusshoes.com.au. Please have the name, colour and size breakdown wh...
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WHEN WILL MY ORDER BE DISPATCHED?
Our online team receives and packs orders on the same day! If you place your order before 2.30pm Monday-Friday (ACST), your package will be dispatched that day. This may not be the case during prom...
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WHAT COUNTS AS A FAULT?
A fault may include loose or missing buckles/straps, or other manufacturing mistakes. Please keep in mind that shoes showing signs of wear may not qualify as “faulty”.
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OUR REFUND/EXCHANGE POLICY FOR INTERNATIONAL PURCHASES
In order to receive a refund or exchange on an Olympus product, you must mail the shoes back to our support centre. For all mailed exchanges and refunds, an exchange and refund form is available up...
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OUR REFUND/EXCHANGE POLICY FOR ZIP PAYMENTS
Zip purchases can be refunded or exchanged via post or to a Spendless Shoes store. If you wish to return via post, please contact our customer care team for a Refunds & Exchanges form.
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OUR REFUND POLICY FOR AFTERPAY PAYMENTS
TO RETURN YOUR ITEM FOR A REFUND WITH AFTERPAY: Jump onto our website and submit an Afterpay Returns Request through the contact form. Ensure you include your order number and purchase details We...